Test Version - Triple Fit Online Course 3 - Future-proof your business strategy: How to build a customer-centric culture

This online course will teach you how can evaluate the level of customer-centricity that your organization has already achieved. It will also show you how you can include the voice of the customer in your business strategy, and how to use customer insights to master customer-centricity to the fullest level.

Private Course

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Responsible	Mehak Gandhi
Last Update	05.03.2026
Completion Time	4 hours 5 minutes
Members	7

Course

Course 3

Chapter 1: Diagnosing Your Customer-Centric Strategy

2Lessons · 10 min
- Introduction and Instructions for Chapter 1
- Video 1 - Diagnosing the level of your customer centricity
Lesson 1-1: Triple Fit Strategy - A blueprint for value creation

3Lessons · 15 min
- Instructions for Lesson 1-1
- Video 1-1-1 - Introducing the Triple Fit Canvas
- Video 1-1-2 - Introduction to the three triple fit levels
Lesson 1-2: How customer-centric is your strategy?

2Lessons · 10 min
- Instructions for Lesson 1-2
- Video 1-2 - How customer-centric is your strategy
Chapter 2: Building the Orchestrator Organization

1Lessons · 5 min
- Video 2 - Building the Orchestrator Organization
Lesson 2-1: What's your organization dominant sales perspective?

3Lessons · 15 min
- Instructions for Lesson 2-1
- Video 2-1 - What is your organization's dominant sales perspective
- Bonus Video: Triple Fit Focus for Vendors versus Orchestrators
Lesson 2-2: The four advantages of "Orchestrators"

2Lessons · 20 min
- Instructions for Lesson 2-2
- Video 2-2 - The four advantages of Orchestrators
Lesson 2-3: How to manage your sales talent pool

2Lessons · 15 min
- Instructions for Lesson 2-3
- Video 2-3 - How to mange your sales talent pool
Chapter 3: Activating Executive Sponsorship and Growth Potential

1Lessons · 5 min
- Video 3 - Activating executive sponsorships and growth potential
Lesson 3-1: Evaluate your executive sponsor type

3Lessons · 20 min
- Instructions for Lesson 3-1
- Video 3-1 - Evalute your executive sponsor type
- Bonus Video - Executive Sponsors and Triple Fit Focus
Lesson 3-2: The profile of a growth champion

2Lessons · 15 min
- Instructions for Lesson 3-2
- Video 3-2 - The profile of a growth champion
Lesson 3-3: Calculate your growth potential

2Lessons · 15 min
- Instructions for Lesson 3-3
- Video 3-3 - Calculate your growth potential
Chapter 4: Mastering Inter-Organizational Alignment

1Lessons · 5 min
- Video 4 - Mastering Inter-Organization Alignment
Lesson 4-1: Create a shared language

2Lessons · 15 min
- Instructions for Lesson 4-1
- Video 4-1 - Create a shared language
Lesson 4-2: Connect the dots between organizations

2Lessons · 10 min
- Instructions for Lesson 4-2
- Video 4-2 - Connect the dots between organizations
Lesson 4-3: Avoid these one-company traps

2Lessons · 20 min
- Instructions for Lesson 4-3
- Video 4-3 - Avoid these one-company traps
Chapter 5: Strategic Integration and Cultural Anchoring

1Lessons · 5 min
- Video 5 - Strategic Integration and cultural anchoring
Lesson 5-1: How TFC complements Business Models and Blue Ocean

2Lessons · 15 min
- Instructions for Lesson 5-1
- Video 5-1 - How TFC complements Business Models and Blue Ocean
Lesson 5-2: Align your Business and Customer Strategies

2Lessons · 15 min
- Instructions for Lesson 5-2
- Video 5-2 - Align your business and customer strategies
Lesson 5-3: Anchor customer-centric behavior in your organization

2Lessons · 15 min
- Instructions for Lesson 5-3
- Video 5-3 - Anchor customer-centric behavior in your organization
Closing Video and Knowledge Quiz

1Lessons ·
- Knowledge Quiz for this Module
  
  10 xp